- Estimated Shipping Rates are set-out below.
- The cost of shipping will be provided at the time of check-out and included in the Order Total. Packages shipped to Canadian addresses do not require a signature upon delivery.
- Source Organics is not responsible for the loss of any products once the order has been shipped to the delivery address You provided.
CANADA (NON-REMOTE LOCATIONS)
- Free economy shipping within Canada on all orders of $85.00 CAD or more (before taxes) excluding remote and difficult to serve locations.
- Any order below $85.00 CAD will have a flat rate fee of $10.25
- Orders require 2-7 business days for processing and delivery
- Express shipping available in Canada will have a flat rate of $16.00
- Express orders require 1-3 days for processing and delivery.
CANADA (REMOTE LOCATIONS)
- Please be advised Source Organics is unable to service areas in Canada including Yukon, Northwest Territories, Nunavut and the following postal codes:
Toronto, Local - Same day / Next day delivery via DLVVR
7 days/ week
- If you live within 20km of 34 Vaughan Rd., you now have the option to choose same day or next day delivery. If your postal code falls within the 20km delivery radius, this option will appear at checkout.
- For same day delivery, please place your order 2 hours before our store closes:
- Mon-Fri (10:30am-4pm) - Cutoff 2pm
- Sat (12pm-4pm) - Cutoff 2pm
- If you place your order after the cut off time, your order will be delivered the following day.
*Free shipping does not apply to same day delivery.
- Please make sure that you will be home on the day of placing your order. The courier driver will contact you before arriving. If they cannot make contact with you that day. They will make a second attempt the following day.
- Once you have placed your order, you will be able to track your delivery via the DLVVR website. A link will be provided with your invoice.
- The cost to use this service is based on your distance from our shop: $6.50 + $1 each km. You will see the actual cost at checkout.
- For example: If you live 5 km from our location, your cost to use this option is $11.50.
- If you have any questions feel free to contact us.
- Free economy shipping on all US orders of $150.00 CAD or more.
- All orders under $149.99 CAD are subject to a $19.99 flat rate shipping fee
- Orders require 10-14 business days for processing and delivery
- Border custom fees are the purchasers responsibility
- No shipments available to Alaska & Hawaii
- Free economy ground shipping on all International orders $300.00 CAD or more
- Requirements for International orders are $100.00 CAD minimum and are subject to a 49.99 flat rate shipping fee
- Orders require 2-5 weeks for processing and delivery
- Border custom fees are the purchasers responsibility.
RETURNS AND WARRANTY CLAIMS
- Source Organics ONLY accepts returns for Canadian orders and deliveries.
- You may return products (other than travel size, travel kit and sample products) in unused and original condition for a on-line store credit with Source Organics, less applicable discounts, within 30 days of the date of purchase. Returned products must be unopened in their original packaging. In all other cases, all sales are final. To initiate the return, please contact Source Organics at firstname.lastname@example.org within such 30 day period and clearly note Your invoice number in the email.
- You are responsible for the return shipping cost.
- Source Organics will ONLY pay for return shipping if the products were shipped incorrectly and or arrived damaged. With an incorrect and or damaged shipment, Source Organics must be contacted within 48 hours of delivery. You will be issued a full refund to the credit card or purchase account used once the wrong and or damaged items have returned.
- Once Your return is received by Source Organics, Your refund will be processed in the form of an on-line store credit will be applied within 3-5 business days. However, if You paid for the returned product with a gift card, a new gift card in the amount of such credit will be sent to you in 3-5 business days.