Shipping & Returns
- Estimated Shipping Rates are set-out below.
- The cost of shipping will be provided at the time of check-out and included in the Order Total. Packages shipped to Canadian addresses do not require a signature upon delivery.
- Source Organics is not responsible for the loss of any products once the order has been shipped to the delivery address You provided.
CANADA (NON-REMOTE LOCATIONS)
- Free economy shipping within Canada on all orders of $75.00 CAD or more (before taxes) excluding remote and difficult to serve locations.
- Any order below $75.00 CAD will have a flat rate fee of $8.99
- Orders require 2-7 business days for processing and delivery
- Express shipping available in Canada will have a flat rate of $14.99
- Express orders require 1-3 days for processing and delivery.
CANADA (REMOTE LOCATIONS)
- Please be advised Source Organics is unable to service areas in Canada including Yukon, Northwest Territories, Nunavut and the following postal codes:
A0B A0G A0K A0N A1M
P0L P0S P0T P0U P0V
P0W P0X P5N P8N P8T
P9A P9N K0L S0E S0J
S0K S0M S0P S9X T0H
T0K T0L T1G T1M V0V
- Free economy shipping on all US orders of $150.00 CAD or more.
- All orders under $149.99 CAD are subject to a $19.99 flat rate shipping fee
- Orders require 10-14 business days for processing and delivery
- Border custom fees are the purchasers responsibility
- No shipments available to Alaska & Hawaii
- Free economy ground shipping on all International orders $250.00 CAD or more
- Requirements for International orders are $100.00 CAD minimum and are subject to a 39.99 flat rate shipping fee
- Orders require 2-5 weeks for processing and delivery
- Border custom fees are the purchasers responsibility.
RETURNS AND WARRANTY CLAIMS
- Source Organics ONLY accepts returns for Canadian orders and deliveries.
- You may return products (other than travel size, travel kit and sample products) in unused and original condition for a on-line store credit with Source Organics, less applicable discounts, within 30 days of the date of purchase. Returned products must be unopened in their original packaging. In all other cases, all sales are final. To initiate the return, please contact Source Organics at firstname.lastname@example.org within such 30 day period and clearly note Your invoice number in the email.
- You are responsible for the return shipping cost.
- Source Organics will ONLY pay for return shipping if the products were shipped incorrectly and or arrived damaged. With an incorrect and or damaged shipment, Source Organics must be contacted within 48 hours of delivery. You will be issued a full refund to the credit card or purchase account used once the wrong and or damaged items have returned.
- Once Your return is received by Source Organics, Your refund will be processed in the form of an on-line store credit will be applied within 3-5 business days. However, if You paid for the returned product with a gift card, a new gift card in the amount of such credit will be sent to you in 3-5 business days.